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	<title>Imnica Marketing &#187; Customer Service</title>
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		<title>I am a lazy IDIOT!</title>
		<link>http://www.imnicamarketing.com/2008/09/i-am-a-lazy-idiot/</link>
		<comments>http://www.imnicamarketing.com/2008/09/i-am-a-lazy-idiot/#comments</comments>
		<pubDate>Wed, 03 Sep 2008 16:40:05 +0000</pubDate>
		<dc:creator>Richelo Killian</dc:creator>
				<category><![CDATA[Branding]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Internet Marketing]]></category>
		<category><![CDATA[Affiliate]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Email]]></category>
		<category><![CDATA[internet marketer]]></category>
		<category><![CDATA[Lazy]]></category>
		<category><![CDATA[Online Business]]></category>
		<category><![CDATA[promotion]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[SEO]]></category>
		<category><![CDATA[Stomping The Search Engines 2]]></category>

		<guid isPermaLink="false">http://www.imnicamarketing.com/?p=88</guid>
		<description><![CDATA[There, I&#8217;ve said it!
Sometimes we as Internet Marketers gets so caught up in what we are doing, we don&#8217;t realize how we disrespect our list, nor do we notice the SILLY mistakes we make.
I just sent out an email promotion to my WHOLE list, promoting the new Stomping The Search Engines 2 launch.
This is the [...]]]></description>
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		<title>Customer Service Secrets Series Conclusion: You Have One Customer</title>
		<link>http://www.imnicamarketing.com/2008/03/customer-service-secrets-series-conclusion-you-have-one-customer/</link>
		<comments>http://www.imnicamarketing.com/2008/03/customer-service-secrets-series-conclusion-you-have-one-customer/#comments</comments>
		<pubDate>Mon, 24 Mar 2008 09:33:33 +0000</pubDate>
		<dc:creator>Richelo Killian</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Internet Marketing]]></category>
		<category><![CDATA[Customer Loyalty]]></category>

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		<description><![CDATA[Depending on the size of your business and what you&#8217;re selling, you likely have hundreds or perhaps thousands of customers.&#160;&#160; But imagine for a moment if you had just one customer who provided all the income you made in a year (not a total fictional example, as some businesses do just have one or two [...]]]></description>
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		<title>Be Proactive, not Reactive</title>
		<link>http://www.imnicamarketing.com/2008/03/be-proactive-not-reactive/</link>
		<comments>http://www.imnicamarketing.com/2008/03/be-proactive-not-reactive/#comments</comments>
		<pubDate>Sun, 23 Mar 2008 09:30:41 +0000</pubDate>
		<dc:creator>Richelo Killian</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Internet Marketing]]></category>
		<category><![CDATA[Business]]></category>

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		<description><![CDATA[A fact of business: things won&#8217;t always go the way we planned. Sometimes we&#8217;ll make mistakes.&#160; Sometimes forces beyond our control affect our business.&#160; And when these sorts of things happen, we&#8217;ll have unhappy customers on our hands.
The problem is that some business owners hope against hope that customers won&#8217;t notice &#8230;or at the very [...]]]></description>
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		<title>How to Handle Complaints Gracefully</title>
		<link>http://www.imnicamarketing.com/2008/03/how-to-handle-complaints-gracefully/</link>
		<comments>http://www.imnicamarketing.com/2008/03/how-to-handle-complaints-gracefully/#comments</comments>
		<pubDate>Sat, 22 Mar 2008 09:19:30 +0000</pubDate>
		<dc:creator>Richelo Killian</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Internet Marketing]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Over Deliver]]></category>

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		<description><![CDATA[If you&#8217;re doing any volume of business, you will get unsatisfied customers, refund requests and the like.&#160; You might also get your fair share of bullies and other quirks on the Internet.
The reason I mention the bullies is because you do not have to extend them the same courtesy that you extend your other customers.&#160; [...]]]></description>
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