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	<title>Imnica Marketing &#187; Customer Satisfaction</title>
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		<title>How to Handle Complaints Gracefully</title>
		<link>http://www.imnicamarketing.com/2008/03/how-to-handle-complaints-gracefully/</link>
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		<pubDate>Sat, 22 Mar 2008 09:19:30 +0000</pubDate>
		<dc:creator>Richelo Killian</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Internet Marketing]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Over Deliver]]></category>

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		<description><![CDATA[If you&#8217;re doing any volume of business, you will get unsatisfied customers, refund requests and the like.&#160; You might also get your fair share of bullies and other quirks on the Internet.
The reason I mention the bullies is because you do not have to extend them the same courtesy that you extend your other customers.&#160; [...]]]></description>
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